Privacy Policy

Information we collect

• At checkout: your name, email address and mobile number.
• About your payment: PayU tells us the payment ID, amount, status and method (for example UPI or card). UPI payments are approved in your own UPI app, and card and bank details are entered on PayU's secure payment page; we never receive or store them.
• Technical information: your IP address, browser and device type, and cookies, which we use to run the website securely and measure advertising.
• Messages: anything you include when you email us.

How we use it

• To create your order, take payment, and deliver your download.
• To email your download link and order details.
• If you start a checkout but don't finish paying, to send you a reminder about that order. Reply “stop” to any reminder and we won't send more.
• To answer support requests, process refunds and prevent fraud.
• To measure how our Facebook and Instagram ads perform.

We do not sell your personal information.

Advertising and cookies

We use the Meta Pixel and the Meta Conversions API. When you buy, we send Meta a record of the purchase with your email address, mobile number and name in hashed (one-way encrypted) form, plus browser identifiers such as your IP address and Meta cookie IDs, so Meta can match the purchase to an ad you saw. You can control this through your browser's cookie settings and your Facebook ad preferences.

Who we share it with

Only with the services that help us run the store, for the purposes above:

• PayU: payment processing.
• Spacemail: sending order and download emails.
• Cloudflare: hosting the website and storing order-related records.
• Meta: advertising measurement, as described above.

We may also disclose information when required by law.

How long we keep it

We keep order information for as long as needed to provide your download and support, and to meet accounting and tax record-keeping obligations. Records kept only for running the website, such as email delivery markers, are deleted automatically after about a year.

Security

The website uses HTTPS encryption, and payments are handled by PayU, a PCI-DSS compliant payment gateway. Access to order information is restricted to us.

Your rights

You can ask us to access, correct or delete your personal information, or withdraw your consent to reminder emails, by emailing support@yourdigitalbox.live. We respond within 30 days. Some records, such as payment records, may need to be kept for legal reasons.

Children

Our products are for parents and teachers. Purchases must be made by an adult, and we do not knowingly collect personal information from children.

Grievances and changes

To raise a privacy concern, email support@yourdigitalbox.live with the subject “Grievance”; we acknowledge it within 48 hours. We may update this policy; the date at the top shows the latest version.