Cancellation & Refund Policy

Cancellations

You can cancel at any time before paying by simply closing the checkout. Once a payment succeeds, the download is delivered immediately, so a completed order cannot be cancelled.

When we give a refund

Digital products can't be returned, so completed orders are not refundable, except when:

• you were charged more than once for the same order, in which case we refund the extra charge;
• you were charged but could not access the product, and we could not fix it within 48 hours of your email;
• the files are corrupted or materially different from the description, and we could not fix it within 48 hours of your email.

Refunds are not given for change of mind once the download has been delivered.

How to ask for a refund

Email support@yourdigitalbox.live within 7 days of purchase with your order ID (it starts with “YDB” and is in your download email) and a short description of the problem.

How long refunds take

• We reply to refund requests within 2 business days.
• Approved refunds are initiated through PayU within 2 business days of approval.
• The money is credited to your original payment method (UPI, card, net banking or wallet), usually within 5–7 working days, depending on your bank.

Failed payments

If money left your account but the payment failed, it is returned automatically by your bank or by PayU, usually within 5–7 working days. If it hasn't arrived after that, email us with the order ID and we'll follow it up. You can also try the purchase again.